Covered Outbound
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KEEPING PATIENTS ON THE RIGHT TRACK

Patients leaving your ED will never feel alone
When post discharge scheduling resources are used, 60% of patients receive PCP follow-up within 7 days compared with 29% when they are not.1

Patients need guidance in accessing followup care.

Give your Emergency Room care coordinators the tools to efficiently advocate for your patients and see the financial benefits.

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In addition to our solution you can now schedule a complimentary 1 hour consulting session with an industry leading Care Coordination Specialist to discuss your specific needs
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COVERED-OUTBOUND

ED LEAKAGE PREVENTION SOLUTION

Our Covered-Outbound solution offers hospitals a revenue positive solution to improve care coordination for patients going home after an emergency room visit.

Nurture network relationships

Millions of patients visit hospital emergency departments each year for a variety of injuries & ailments

  • Unfortunately, patients are often expected to find their own way across the complex & disconnected healthcare landscape with nothing but printed discharge instructions
  • This can result in unnecessary stress for patients, avoidable gaps in care and avoidable patient attrition (leakage)

Although access points are added to the healthcare delivery system, “network relationships” between the hospital and surrounding providers (both primary care and specialists) are not automatic. Adding access points does not make the “network” real.

Network relationships (keepage) between the hospital and these providers are vital to patient care and to the financial health of the hospital.

  • Features and Benefits:

  • Concierge-quality assistance in finding and booking follow-up services
  • EHR agnostic communication tools to help patients remember and prepare for follow-up visits
  • Configurable intervention tracking tools to ensure patient preference is top priority, and audit trails to help prove Stark Law compliance and alignment with your unique Medical Staff bylaws
  • A source for the most up-to-date accepted insurance lists and service offerings for providers in the community
Check out our new video webinar:

This webinar is for healthcare leaders concerned about:
  • Recent revenue losses
  • Reduced physician clinic volumes (due to patients avoiding care)
  • When patients will feel safe again about receiving care

Most health systems rely heavily on revenue generated from elective procedures (from commercially insured patients). After much of this volume was suspended due to recent events, they need a way to recover. This webinar discusses a proven revenue growth solution that reduces patient leakage from the ED. When implemented properly, both patient satisfaction and surgical volumes thrive.

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Empower Emergency Room Care Coordinators and see immediate ROI

Patient Benefits
  • A fully guided journey reduces stress and confusion
  • A Covered Care Coordinator by the patient’s side is more likely to find earliest availability for follow up care that meets the patient’s preferences and insurance coverage
Physician Benefits
  • Reduce no-shows - patients are more likely to show up for appointments scheduled with assistance
  • Reduce wasted slots - patients are more likely to have proper pre-authorizations, images, lab results, and insurance alignment when scheduled with assistance
  • A competitive advantage is achieved through trust built with both patients and hospitals
Hospital Benefits
  • Improve clinical outcomes
  • Improve patient satisfaction
  • Reduce readmissions
  • Prevent revenue leakage to competitors

Be one that goes the extra mile for patients who can’t.

An ED physician discharged his patient from a hospital’s ED requesting that his patient be seen for a stress test within 24 hours. The ED discharge scheduler contacted the on-call cardiologist’s office to schedule the patient. She was told that the cardiologist would have to decide whether the patient required that test and that it would be one week before the patient could be seen.

Not satisfied with that response, the ED discharge scheduler contacted the office manager and reiterated the importance of the patient being seen within 24 hours because he was leaving for vacation in 2 days.

The cardiologist agreed to see the patient that afternoon. The patient was unable to complete his stress test because he experienced a cardiac event and several blockages were discovered. He ended up having 5 stents placed the next day. The patient and his family are extremely grateful for this service and for the ED discharge scheduler’s persistence in getting the appointment scheduled.

1 Marcondes FO et al. Does scheduling a postdischarge visit with a primary care physician increase rates of follow-up and decrease readmissions? J Hosp Med 2019 Sep 18; 14:E37. (https://doi.org/10.12788/jhm.3309)
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